The Telecom Regulatory Authority of India has strictly issued an order to all the telecom operators to inform mobile internet customers regarding every important stage of their data usage.
TRAI issued the “Telecom Consumers Protection (Eighth Amendment) Regulations, 2015″ on Friday. This important decision is likely to be a great solution to the numerous complaints registered against the unexpected balance cut which mobile users suffer.
— Doordarshan News (@DDNewsLive) August 8, 2015
As per the new directive, the users utilizing internet services on mobile phones will now have the access to start or stop the desired services just by sending an SMS or by dialing a new toll free number 1925. This service is slated to come into existence from September 2015.
The new TRAI’s order will ease the process of deactivation to a very large extent. As of now, the regulatory authority receives a large number of complaints on the daily basis that the telecom companies has made the deactivation process complex to benefit themselves.
The order issued on 7th August 2015 by TRAI commands all the telecoms to bring in a toll-free number 1925 for customers from next month onwards via which the mobile internet can be enabled or disabled as the requirement by simply calling or sending an SMS.
According to the new directive, the users would be able to activate and deactivate the mobile internet service by sending SMS ‘START’ and ‘STOP’ respectively to 1925.
Moreover, from the next month, the telecom companies will have no other option other than replying immediately to consumers regarding the status of their data services and usage.
The best thing in the new amendment says that the telecom operators are ordered not to charge extra money beyond their subscribed data limit without the direct consent of users.
“No service provider shall activate or deactivate the data service on the Cellular Mobile Telephone connection of a consumer without his explicit consent,” the Telecom Regulatory Authority of India said.
Consumers on international roaming will receive just an alert to switch off the data usage if they are not currently using it.
These steps are taken not only for prepaid users but also for postpaid users.